Return Policy | Coastal Furniture

At Coastal Furniture, we want you to love your furniture. If the item(s) you chose do not meet your needs or you simply change your mind, we have you covered. Reselecting, returning, or refunding your items is as easy as 1-2-3.

The Return Process

1. Notify Coastal Furniture
You must notify us within 48 hours of receiving your item(s) to begin the return or exchange process. Beyond the initial 48 hours, we will not be able to accommodate a reselection, return, or refund.

2. Work with an Associate
A Coastal Furniture associate will help you with your reselection or return request. The product being returned must be returned to Coastal Furniture within a brief and reasonable time frame and be in comparable condition as you received it. In the event the items you reselect are not readily available, you may end up with an “empty room” until the new items arrive.

3. Refund Processing
After we review the product’s condition (if the items appear to be used or damaged, we will be unable to provide a credit or refund) and receive the item(s) back into our inventory, Coastal Furniture will process any refunds due back to your original form of payment.

Important Rules and Conditions

To ensure a smooth return experience, please follow these guidelines:

  1. Return Location
    Items must be returned to the location from which they were picked up or delivered.
  2. Assistance with Returns
    If you need professional assistance to physically return the item(s) to Coastal Furniture, we can help facilitate this.
  3. Condition of Returned Items
    The item(s) being exchanged or returned must be returned to Coastal Furniture in the same condition in which they were picked up or delivered. No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.
  4. Non-Returnable Items
    This return policy does not apply to:
  • Floor samples
  • Custom order items
  • Mattresses or bases

Refund Timing and Exchanges

When can I expect a refund for a cancelled item?
Refund timeframes depend on the form of payment as well as the banking institution.

Can I exchange an item for a different size or color?
Yes, you can! You must notify Coastal Furniture within 48 hours of receiving your item(s) to begin the exchange process. Beyond the initial 48 hours, Coastal Furniture will not accommodate an exchange. If you need professional assistance to physically return the item(s) to Coastal Furniture, we can help facilitate this.

Warranty and Long-Term Support

Refunds or exchanges are only allowed during the initial 48 hours after delivery. For longer-term manufacturer warranty issues, Coastal Furniture will continue to assist you for the duration of the warranty terms.

Does my furniture come with a warranty?
Coastal Furniture warrants its furniture to be free from defects in materials and workmanship under normal usage for a period of one year from the date of possession. This warranty is limited to the individual(s) listed on the original invoice, and a valid copy of the original invoice is required for all warranty claims.

Are certain items excluded from warranties?

  • Furniture that has been modified by anyone other than Coastal Furniture will be excluded.
  • Clearance, damaged, or “as-is” merchandise, as well as accessories and bed linens, are not applicable under this warranty program.
  • Normal wear and tear (such as fabric fading, fabric pulling, etc.) is to be expected and not covered under the program.

Reporting Damages or Defects

You have 48 hours to report any damages or defects to our Customer Service department. We are not responsible for damages that occur as a result of customers moving or assembling products. To help expedite your claim, we might ask you to send clear photographs to arrange appropriate services.

If you don’t plan on using your item(s) immediately, we recommend that you inspect all of your items fully to ensure there is no damage, since all damages must be reported to us within 48 hours of delivery.

Price Guarantee

We’re so confident in our ability to save you money that we offer a 30-Day Price Guarantee. Here’s how it works:

  • Purchase your furniture at Coastal Furniture online or in-store.
  • If the sum of your total purchase is offered for less during the 30 days after receiving your merchandise, we will issue you an in-store credit for the difference.
  • Your credit may be used on anything we offer.
  • Financing note: If your adjusted total is below the price threshold that allowed you to qualify for tiered financing, your finance plan may be adjusted based on your new purchase sub-total.