Delivery Policy | Coastal Furniture

At Coastal Furniture, we strive to make your delivery experience as seamless and convenient as possible. Our goal is to get your furniture to you in excellent condition while providing clear communication every step of the way. Below you will find detailed information about our delivery services, preparation guidelines, and important policies.

What Does White Glove Delivery Include?

Assembly Included
Our expert team delivers your item(s) right to your room of choice and handles all the assembly for you. A signature is required on the day of delivery.

We’ll remove all packaging after assembly, and if you order a mattress, we’ll take away your old one at no extra charge. Please note, for health and safety reasons, drivers are prohibited from collecting mattresses that are wet and/or heavily soiled from any residence. Mattress removal will be conducted on a one-for-one basis, meaning one mattress may be collected for each new mattress delivered.

What Does Drop-Off Delivery Include?

Assembly Not Included
Your item(s) will be delivered to your curbside, in your driveway, garage, carport, or parking space. Your furniture will arrive in its original packaging and may require assembly. Please be aware some manufacturers do not provide assembly instructions. No signature is required.

Free Customer Pickup

  • Contact customer service to confirm your furniture is ready for pickup.
  • Bring a copy of your invoice and a photo ID. Ensure the pickup person is listed on the invoice.
  • Bring a vehicle with enough space to safely transport your furniture. Don’t forget rope, tie-downs, and blankets to properly secure and protect your furniture.
  • Upon arrival, inspect the furniture for any damage that may have occurred during the shipping process. If you find anything that doesn’t meet your approval, simply inform the Coastal Furniture employee assisting you.
  • Due to regulations, our staff is unable to assist you in securing your furniture.

Delivery Arrangements

Product purchases in the local area are subject to standard delivery arrangements. For extended delivery areas, additional arrangements may apply based on distance and order details. Delivery details are determined by the order subtotal and delivery location.

If you have questions about delivery options or need to coordinate a long-distance delivery, please contact us through our website or visit a showroom.

Scheduling and Managing Your Delivery

We want to make scheduling your furniture delivery as convenient and easy as possible. We do not want you to have to rearrange your schedule to accommodate your furniture delivery. That is why we make it easy for you to confirm, track, or reschedule your white glove furniture delivery service. You can manage your delivery window via our website. Our friendly customer service representatives are always available to help coordinate your furniture delivery. Still, we know that many customers prefer the convenience of handling this online.

Be sure to schedule your delivery at a time when someone 18 or older is available to receive the delivery. Keep in mind that you must confirm your delivery.

We make every effort to get your furniture to you by the scheduled delivery date. Suppose the table you ordered is not already in stock. In that case, we give you a tentative delivery date based on the manufacturer’s lead time. We make every effort to deliver the furniture to you by this date. Still, delivery times may need to be adjusted if the manufacturer does not get the table to us in time.

Prior to your scheduled delivery, we will reach out to you to confirm your delivery window. If the window does not work for you, we will be happy to change your delivery date and answer any questions you may have. Please let customer service know in advance if you need to reschedule your delivery.

How to Prepare for White Glove Delivery

Confirm Delivery
Schedule your delivery and provide access information such as HOA rules, gate codes, and parking instructions.

Clear Space
Remove existing furniture and electronics from the delivery area. Measure the space to ensure your new furniture will fit perfectly.

Inspect Furniture
Check for defects or damage before the delivery team leaves. Report any issues within 48 hours of delivery.

Returns and Exchanges

If the item(s) you chose from Coastal Furniture do not meet your needs or you simply change your mind, we offer a straightforward return and exchange process:

  1. Notify Coastal Furniture within 48 hours of receiving your item(s) to begin the process. Beyond the initial 48 hours, we will not be able to accommodate a reselection, return, or refund.
  2. A Coastal Furniture associate will help you with your reselection or return request. The product being returned must be returned to Coastal Furniture within a brief and reasonable time frame and be in comparable condition as you received it.
  3. After reviewing the product’s condition and receiving the item(s) back into our inventory, Coastal Furniture will process any refunds due back to your original form of payment.

Important rules to follow:

  • Items must be returned to the location from which they were picked up or delivered.
  • If you need professional assistance to physically return the item(s) to Coastal Furniture, we can help facilitate this.
  • The item(s) being exchanged must be returned in the same condition in which they were picked up or delivered. No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.
  • This offer does not apply to floor samples, custom order items, mattresses, or bases.

Refunds or exchanges are only allowed during the initial 48 hours after delivery. For longer-term manufacturer warranty issues, Coastal Furniture will continue to assist you for the duration of the warranty terms.

Warranty Information

Coastal Furniture warrants its furniture to be free from defects in materials and workmanship under normal usage for a period of one year from the date of possession. This warranty is limited to the individual(s) listed on the original invoice, and a valid copy of the original invoice is required for all warranty claims.

Certain exclusions apply, including furniture that has been modified, clearance or “as-is” merchandise, accessories, bed linens, and normal wear and tear such as fabric fading or pulling.

Additional Information

For any questions regarding delivery, returns, or warranty, please visit our website at coastalfurnitures.com or speak with a sales associate at your nearest showroom. We are committed to ensuring your furniture buying experience is enjoyable from start to finish.

— The Coastal Furniture Team
coastalfurnitures.com